SHIPMENTS carries out shipments in Italy and in EU Europe mainly with selected express couriers, which are unquestionably chosen by based on the destination. All shipments, in Italy in Europe EU, are traceable where possible. At the time of shipment, the customer receives the name of the courier, and the tracking number, in order to follow the progress of the shipment. In some cases, the order may be shipped with a non-traceable system.

The courier does not deliver to post office boxes, personal mailboxes, or deployed military bases (APO / FPO).

If the package is tampered with, the customer can accept the package “with reserve”, or reject it. In the event that one of these conditions occurs, the Customer must promptly open a claim with the courier who made the delivery, and communicate the incident to

In the event that the order is not delivered due to lack of cooperation from the Customer (wrong or absent delivery address, wrong or absent telephone number), as per commercial agreements, the package could be returned to at the customer’s expense, including any costs that must incur for the return of the goods. These expenses will be deducted from any reimbursement.

As soon as the payment is authorized (in case of payment by Credit / Prepaid Card or with Paypal), or as soon as the transfer amount will be credited to the La Fenice Trading current account (in case of payment by bank transfer), and the items will be available, the order will be processed as soon as possible.

Payments must receive an automatic verification from the bank that issued the credit card: this verification could cause a delay in the shipment of orders.

Orders are processed (processed and delivered to the courier for shipping) in chronological order, based on the time of receipt. On weekdays (Monday to Friday) orders are processed within 72 working hours from the time the order is placed.

We remind you that in certain periods of the year, on the occasion of holidays during which couriers do not ship, and in times of high traffic of orders, the processing times (processing of the order and preparation of the same) may delay up to 6/7 days.

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